Barbie Dream Pool Playset with 6 Play Areas, Including Slide & Bubbling Hot Tub

1. Return Eligibility

You may request a return or exchange within 30 days of delivery if the following conditions are met:

• Items must be unused, unassembled, and in original packaging

• All original tags, manuals, and accessories must be included

• Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or refunded unless they arrive damaged or defective:

• Opened or used toys

• Toys with removed safety seals

• Clearance or final sale items

• Personalized or custom-made toys

• Gift cards or digital products

3. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

• Your order number

• Clear photos or videos showing the issue

We will offer a replacement, exchange, or full refund at no additional cost.

4. How to Start a Return

To initiate a return, please contact us at:

📧 Email: [briorenovationinc@gmail.com]

Once your return is approved, we will provide return instructions and, if applicable, a return shipping label.

5. Return Shipping Costs

• Customer remorse (changed mind / ordered wrong item):Return shipping costs are the customer’s responsibility.

• Store error or defective items:We will cover all return shipping costs.

6. Refund Processing

• Refunds are issued to the original payment method

• Please allow 5–10 business days after we receive and inspect the return

• Shipping fees are non-refundable, except for defective or incorrect items

7. Exchanges

We offer exchanges for:

• Size or model changes (subject to availability)

• Defective or damaged items

If the requested item is out of stock, a refund will be issued instead.

8. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or credit card account

2. Contact your payment provider

3. Reach out to us at [briorenovationinc@gmail.com]

9. Contact Us

If you have any questions about our return and refund policy, please contact us:

📧 Email: [briorenovationinc@gmail.com]

We will process and package your goods within [for example: 1-2 working days] after receiving the order confirmation

• On-site inspection: Before signing for the package, it is recommended that you open and inspect it in front of the courier.If you find any damage to the package, deformation of the goods, or a discrepancy in quantity, please refuse to accept it on the spot and contact us promptly.

• Drop-off Point: If the package is collected by the doorman, property management, or courier box, please check the goods within 48 hours after collection.If you find any damage to the contents, please keep the photos of the packaging and contact the customer service immediately for handling.

• Address Change: If you need to update your delivery address, please contact the customer service before the order status changes to "Shipped".After the shipment, the address cannot be modified.